Frequently Asked Questions
WHAT HAPPENS IF IT'S TOO HOT OR TOO COLD TO SHIP WINE?
Wine is a sensitive product, and we want ours to arrive in perfect condition. If it’s too hot, or too cold, we will pause and/or hold shipments until the weather is more favorable. Additionally, we can adjust your order to reflect a preferred ship date if you feel that the weather is too hot or cold in your area to ship. Simply send us an email or give us a call, and we will help you time the delivery of your wine perfectly.
WHAT ARE THE ORDER DEADLINES FOR HOLIDAY DELIVERY?
Be sure to see our Holiday Shipping Guide for order deadlines for delivery by every major upcoming holiday.
WHAT HAPPENS IF I SELECTED AN EXPEDITED SHIPPING METHOD SUCH AS OVERNIGHT, BUT THE WINE WAS NOT DELIVERED IN THE EXPECTED TIME FRAME?
Due to increased shipping volume due to COVID-19, some carriers will not guarantee expedited service in all circumstances. Please contact our customer service team at (800) 913-1118 or info@florasprings.com and we will work with the carrier to remedy the situation.
WHY CAN’T I ORDER ONLINE?
Either you are in a state that does not allow alcohol to be purchased online or does not allow alcohol to be shipped into the state, or you do not have the correct username and/or password to place an order.
To get your username/password, go to My Account. Click on the “forget your password?” link and get your info emailed to you. You should receive your password immediately, but in some cases it may take longer. Try checking your junk mail folder in case it was marked as spam.
WHAT STATES DO YOU SHIP TO?
We ship merchandise to all states. We currently ship wine to:
We currently cannot ship to: Mississippi and Utah
Other exceptions:
Alaska (2-day air only)
Hawaii (2-day air only)
Kentucky (wet areas only)
Tennessee (no more than 3 cases/yr, no more than 1 case in a month)
Virginia (no more than 2 cases/month)
Alabama (must ship to ABC Store)
WHAT IF MY STATE IS NOT LISTED AS A STATE YOU SHIP TO?
Please call us, we may have a way to help you acquire our wines as these regulations are always changing.
Please call (800) 913-1118.
WHO DO I CALL ABOUT WINE CLUB QUESTIONS, ORDERS, BILLING AND ACCOUNT CHANGES?
Please call (800) 913-1118.
WHAT SHIPPING METHODS DO YOU USE? CAN I REQUEST A CERTAIN CARRIER/SERVICE?
Yes. We want to ensure your wine arrives in a timely and safe manner. For all states that we can legally ship to, we use FedEx Ground or UPS Ground, except Hawaii and Alaska. These states are FedEx or UPS 2 Day Air Only. In CA, WA, OR, NV and AZ, we also offer GSO if that’s preferred. We also offer Overnight Air, 2 Day Air, or 3 Day Air with FedEx or UPS at an adjusted rate. You can select your preferred shipping method at check out, or give us a call if you have any questions.
During the summer or winter months, states that are too hot or cold to ship are placed on Weather Hold in our warehouse, to ship when the weather is more temperate. We watch national weather changes daily and update our warehouse accordingly if we feel that it is not safe to ship your wine to you. Additionally, if you feel that you would like to wait to have your wines shipped on a certain date, please call us so we can arrange this with our warehouse.
Wine club members have the option to have their summer club shipments held to avoid the heat and the Overnight Air charge. These held shipments will ship by Ground in late October.
CAN I "PICK UP" MY WINE CLUB SHIPMENT?
Yes, we love to see you! Will Call Wine Club members can pick up your wines at the Tasting Room. You are notified in your shipment eNewsletter as to when your wine is ready. We typically have a 7-week window to pick up your wine. If your wine is not picked up in that window of time, it will be shipped to you, and you will be charged for shipping.
WHAT KIND OF SHIPPING MATERIALS DO YOU USE?
All wine club orders are shipped in 100% curbside recyclable pulp boxes. For general wine orders, we only use Styrofoam for 12-pack cases. 12-pack recyclable pulp does not hold up to the 40 lb weight.
Our shipping box choices are:
• 1-pack 100% curbside recyclable pulp
• 2-pack 100% curbside recyclable pulp
• 3-pack 100% curbside recyclable pulp
• 4-pack 100% curbside recyclable pulp
• 6-pack 100% curbside recyclable pulp and stand up styrofoam
• 12-pack pulp or Styrofoam
• 1-pack 1.5L Magnum Styrofoam
• 2-pack 1.5L Magnum Styrofoam
• 3-pack 1.5L Magnum Styrofoam
• 6-pack 1.5L Magnum Styrofoam
MY WINE WAS DAMAGED — WHAT DO I DO?
If you received a broken bottle of wine please contact us right away.
DO I NEED TO BE HOME TO SIGN FOR MY WINE?
Flora Springs only sells wine to adults over the age of 21. You must provide a signature at the time of delivery. To ensure delivery we suggest shipping to a business address or opting for a corresponding hold location to your carrier. Wine is not delivered to P.O. Boxes. All carriers will make up to three delivery attempts before returning the package to the winery. Also, if your wine delivery is returned to the winery and we have to reship your wine club shipment to you, members will be responsible for the restocking and reshipment charges.
WHAT HAPPENS IF I NEED TO SUSPEND OR CANCEL MY WINE CLUB MEMBERSHIP?
A minimum of 3 shipments must be taken before membership can be suspended or cancelled.
To talk to us about your options, please call (800) 913-1118.
